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Resolving bug when your credit card fails

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Sometimes yous're unable to submit or update your credit card data. This article describes some mutual error messages and how to solve them.

This article contains the following sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

You might i of the post-obit transaction errors when you submit your credit card information. Oftentimes, a call to the credit menu provider resolves many of the problems that cause this type of error, including: holds, credit limit issues, and transaction limits.

If you receive an mistake message upon saving the card, please try re-inbound your carte once more after clearing cache/cookies, but by using a different browser with the following criteria in mind:

• Cardholder  field contains but the first and last name of the cardholder when possible. Omit heart initials, middle names, and concern names (unless the concern proper noun is the sole name on the bill of fare).
• Postal Code  field contains only the commencement 5 digits if you are in the U.s.. Do not include whatsoever extensions.
• State is required if you are in the US.

Resolving payment errors

You might see a payment mistake when you log in, after you have entered your credit card data. We empathise that cards expire and things happen, so Zendesk provides a grace period allowing time to update the card.

In this example, y'all have an open invoice that we were unable to charge to your carte on file.

With each failed charge, an email with more information about the specific payment endeavour, including an error lawmaking and clarification, is sent to the billing contact(south) for the account. The nearly common mistake codes are listed in the side by side department.

Often these types of errors can exist solved by updating your credit card information, to update your credit menu on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table show some mutual error codes that might occur.

Error Code	Description	Resolution
4 - Hold-call	Pick-up card (no fraud)	Your card may take been reported lost or stolen, or the account has been closed. Phone call your credit menu issuer (the phone number is commonly on the back of your card) to resolve the issue.
5 - Pass up	Do non honor	Phone call your credit card issuer (the phone number is usually on the back of your bill of fare).
14 - Card No. Mistake	Invalid carte number	Re-submit your credit card, in example you entered your bill of fare number incorrectly, or use a different credit carte.
41 - Hold-call	Option-up bill of fare (fraud: lost bill of fare)	Your carte du jour may take been reported as lost or stolen, or the account has been closed. Call your credit card issuer (the telephone number is usually on the back of your bill of fare) to resolve the issue.
51 - Decline	Insufficient funds	Submit payment using a unlike credit card or call your credit carte du jour issuer (the phone number is usually on the back of your carte) to make certain yous accept sufficient funds to make the payment.
54 - Expired Card	Credit menu has expired.	Submit payment with a credit bill of fare that isn't expired and update your payment data with the new card number.
57 -Serv not allowed	Transaction not canonical	Phone call your credit carte du jour issuer (the phone number is usually on the back of your carte) and enquire them to approve the transaction.
430190 - Non authorized	Depository financial institution has declined the transaction	Telephone call your credit card issuer (the telephone number is usually on the dorsum of your carte du jour) and ask them to approve the transaction.
430285 - Practise non honor	Banking concern has declined the transaction	Phone call your credit menu issuer (the telephone number is ordinarily on the back of your card) and ask them to approve the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your business relationship	Submit payment using a unlike credit card or phone call your credit card issuer (the phone number is commonly on the back of your card) to brand sure yous take sufficient funds to make the payment.
430357 - Lost or Stolen Card	Bank has frozen your card because the card may have been stolen or is missing	Contact your bank to have your carte reactivated or ask the bank to outcome you a new one.
430306 - Expired Card	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment data with the new card number.

Contacting Zendesk Client Support

If y'all keep to receive errors and your credit carte du jour provider cannot resolve the issue, contact Zendesk Customer Support for help. Provide the terminal 4 digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the mistake lawmaking, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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